Tidy Ice Policies
A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s)' cost for items delivered to commercial locations and 30% for residential locations.
Returns for Commercial and Residential Customers
With a few exceptions, regularly stocked products can be returned within 30 days of receipt as long as the product is unused, undamaged, and in its original packaging. We are unable to accept returns for consumable products and customizable products. Similarly, not all Special Order products or products shipped directly from the manufacturer (“Drop Ship Products”) can be returned. Except for original payments made by wire, check, ACH, or through a leasing agreement (each an “Alternative Payment Method”), a return credit will be issued to the original payment method upon receipt and inspection of all the returned Products. Regardless of the form of refund you receive, shipping charges paid at the time of checkout will not be credited along with the return. Also, an applicable restocking fee will be deducted from the amount due to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for orders delivered to commercial locations and 30% for orders delivered to residential locations. You are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.
Any return requests for Special Order or Drop Ship Products must be issued by our Customer Solutions Specialists.
Returns for Consumable Products
We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.
Effective Date: 4/2022
1. Information We Collect:
a. Personal Information: We may collect personally identifiable information, such as your name, email address, postal address, and other relevant contact details when you voluntarily provide it to us through our contact forms, newsletter subscriptions, or other interactive features on the website.
b. Non-Personal Information: We may also gather non-personal information, such as your IP address, browser type, operating system, referring website, and other anonymous data to improve our website and enhance user experience.
2. How We Use Your Information:
a. Personal Information: We use your personal information to respond to your inquiries, deliver newsletters if you have subscribed to them, and provide you with the products, services, or information you request from us.
b. Non-Personal Information: Non-personal information is primarily used for statistical analysis, improving our website's performance, and understanding how visitors interact with our content.
c. Cookies and Similar Technologies: Cookies help us provide personalized content, remember your preferences, and analyze website traffic patterns. You can manage cookie preferences through your browser settings.
3. Third-Party Sharing:
We may share your information with trusted third-party service providers, contractors, and vendors who assist us in operating our website and providing services to you. These third parties are obligated to maintain the confidentiality and security of your information.
4. Legal Basis for Data Processing:
We will only collect, use, or share your personal information when we have a legitimate business interest, your consent, or when necessary to comply with legal obligations.
5. Your Rights:
6. Security Measures:
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method can guarantee complete security.
7. Children's Privacy:
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children without parental consent. If we become aware that a child under 13 has provided us with personal information, we will delete it from our records.
8. Links to External Websites:
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Contact Us:
Tidy Ice, LLC
6350 E. Rogers Cir
Boca Raton, FL 33487
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