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Tidy Ice Policies

Restocking Fees

A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s)' cost for items delivered to commercial locations and 30% for residential locations.

Returns for Commercial and Residential Customers

With a few exceptions, regularly stocked products can be returned within 30 days of receipt as long as the product is unused, undamaged, and in its original packaging. We are unable to accept returns for consumable products and customizable products. Similarly, not all Special Order products or products shipped directly from the manufacturer (“Drop Ship Products”) can be returned. Except for original payments made by wire, check, ACH, or through a leasing agreement (each an “Alternative Payment Method”), a return credit will be issued to the original payment method upon receipt and inspection of all the returned Products. Regardless of the form of refund you receive, shipping charges paid at the time of checkout will not be credited along with the return. Also, an applicable restocking fee will be deducted from the amount due to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for orders delivered to commercial locations and 30% for orders delivered to residential locations. You are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.

Any return requests for Special Order or Drop Ship Products must be issued by our Customer Solutions Specialists. 

Returns for Consumable Products

We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.

Out of Stock Products

Even if the website showed the item as available while placing the order, we may run out of stock by the time we can process the order. Tidy Ice Customer Support will send an email to notify you that we canceled the item or the order and will issue a refund to the payment method used at time of check out. Privacy Policy

Effective Date: 4/2022

Thank you for visiting ("we," "our," or "us"). This Privacy Policy outlines the types of information we collect from visitors to our website and how we use, share, and protect this information. By using our website, you consent to the practices described in this Privacy Policy. Please take a moment to read the following policy carefully.

1. Information We Collect:
a. Personal Information: We may collect personally identifiable information, such as your name, email address, postal address, and other relevant contact details when you voluntarily provide it to us through our contact forms, newsletter subscriptions, or other interactive features on the website.

b. Non-Personal Information: We may also gather non-personal information, such as your IP address, browser type, operating system, referring website, and other anonymous data to improve our website and enhance user experience.

c. Cookies and Similar Technologies: Our website may use cookies and similar tracking technologies to collect information about your preferences and browsing behavior. These technologies help us optimize our website, remember your preferences, and provide personalized content.

2. How We Use Your Information:
a. Personal Information: We use your personal information to respond to your inquiries, deliver newsletters if you have subscribed to them, and provide you with the products, services, or information you request from us.

b. Non-Personal Information: Non-personal information is primarily used for statistical analysis, improving our website's performance, and understanding how visitors interact with our content.

c. Cookies and Similar Technologies: Cookies help us provide personalized content, remember your preferences, and analyze website traffic patterns. You can manage cookie preferences through your browser settings.

3. Third-Party Sharing:
We may share your information with trusted third-party service providers, contractors, and vendors who assist us in operating our website and providing services to you. These third parties are obligated to maintain the confidentiality and security of your information.

4. Legal Basis for Data Processing:
We will only collect, use, or share your personal information when we have a legitimate business interest, your consent, or when necessary to comply with legal obligations.

5. Your Rights:
You have the right to access, correct, or delete your personal information held by us. To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy.

6. Security Measures:
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method can guarantee complete security.

7. Children's Privacy:
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children without parental consent. If we become aware that a child under 13 has provided us with personal information, we will delete it from our records.

8. Links to External Websites:
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated policy will be posted on this page with the revised "Effective Date." Please check this page periodically to stay informed about how we handle your information.

10. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Tidy Ice, LLC

6350 E. Rogers Cir

Boca Raton, FL 33487

By using our website, you acknowledge that you have read and understood this Privacy Policy, and you agree to its terms and conditions.

**Disclaimer: Imported Product Reviews from External Websites**


The product reviews provided on this website include content sourced from various external websites. These reviews are intended to offer additional insights and opinions about imported products and are presented for informational purposes only.


Please be aware of the following points regarding the imported product reviews:

1. **Third-Party Sources:** The reviews featured here are collected from third-party websites and may not reflect the views or opinions of this website's operators. We do not endorse or validate the accuracy, authenticity, or credibility of the reviews.

2. **Independence and Objectivity:** The reviews are presented as they appear on the external websites and may contain subjective content, biases, or inaccuracies. Readers are encouraged to exercise their own judgment and discretion when interpreting the reviews.

3. **Variability:** The quality and relevance of the reviews may vary widely based on the source and the specific reviewer's experiences. Some reviews may be outdated or no longer applicable to the current state of the product.

4. **Product Performance:** The reviews may discuss the performance, features, durability, or other aspects of imported products. However, individual experiences can differ, and the reviews should not be considered as a definitive reflection of a product's performance.

5. **Limited Scope:** These reviews may cover a limited range of products or aspects, and there may be other important considerations not addressed within the reviews.

6. **No Endorsement or Warranty:** The inclusion of imported product reviews does not constitute an endorsement, warranty, or guarantee of the products mentioned. Any purchasing decisions should be based on a comprehensive assessment of multiple factors, including personal preferences and needs.

7. **Verification:** We do not independently verify the information provided in the imported reviews. Users should independently research and verify the accuracy of the details before making any decisions.

8. **Changes and Updates:** Product information, features, and availability mentioned in the reviews may have changed since the time the reviews were originally published. Users should visit the official product websites or consult with reliable sources for the most up-to-date information.

In conclusion, the imported product reviews presented on this website should be viewed as supplementary information, not as a sole basis for making purchasing decisions. Users are advised to exercise caution, conduct thorough research, and consider a variety of sources before making any choices related to imported products.

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