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Come Chill With Us!

Tidy Ice is growing fast and looking for cool people to join us. 

 

We strive to provide elite, “white-glove,” levels of service to our customers and believe that a customer-focused philosophy begins with an employee-focus. We invest in our employees' professional development and overall quality of life because we know employee satisfaction is key to our success.

OPEN POSITIONS

Preventative Maintenance (PM) Technician

 

As Tidy Ice continues to grow, we’re seeking an organized and highly motivated PM Tech to join our team. In this role, you will work independently to perform scheduled maintenances, cleanings, and water filter replacements of ice machines at customer locations. The successful PM Tech candidate is punctual, reliable, good with customers, detail oriented, and generally demands the best of themself to deliver outstanding results.

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If you're enthusiastic and able to create lasting relationships among internal and external customers, then we want to hear from you as soon as possible. Please apply today!

 

Responsibilities:

  • Perform routine maintenance services on commercial ice machines at customer locations.

  • Provide friendly and “white glove” customer service while on-site with customers.

  • Properly document all relevant notes on each work order.

  • Remain consistently punctual with meeting promised arrival times.

  • Maintain inventory of materials on provided company vehicle.

  • Maintain organization and cleanliness of provided company vehicle.

  • Additional duties, as assigned.

 

Qualifications:

  • Self-motivated and able to stay on task with minimal supervision.

  • Excellent organization and time management skills.

  • Great oral and written communication skills.

  • Dependable and punctual.

  • Mechanical/Technical skill.

  • Able to lift a minimum of 50lbs.

  • Possess and valid drivers license with clean driving record.

  • Ability to squat, kneel, bend at the knees/waist on a consistent basis for a full workday.

  • Must be able to adhere to all work safety policies, procedures, and governing requirements.

  • Must be willing to work anywhere ice machines are: stadiums, hospitals, airports, hotels, restaurants, bars, clubs, arenas, etc.

 

Education:

  • High School Diploma or equivalent.

 

Compensation:

  • $20-$25/hr + bonus

  • Medical/Dental/Vision benefits, eligible after 90 days

  • PTO & Holiday pay, eligible after 90 days

  • $500 sign on bonus, paid after 90 days

Ops Support Specialist

 

As Tidy Ice continues to grow, we’re seeking an organized and highly motivated Ops Support Specialist to join our team in the Boca Raton area. In this role, you will work independently to schedule and dispatch our technicians while aiming to increase efficiency and productivity, reduce service call and maintenance wait times, and provide “white-glove” levels of customer service.

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The Ops Support Specialist is an entry-level position responsible for providing operations support services including, but not limited to, dispatching, customer service, and asset tracking. Additionally, the Ops Support Specialist serves as a liaison between operations staff, technicians in the field, and customers. Role is on-site in our Boca Raton office.

 

Responsibilities:

  • Schedule & dispatch field technicians, efficiently

  • Field phone calls and emails from customers while providing high quality customer service

  • Receive and stage equipment daily following established processes

  • Asset Tracking: maintain accurate inventory of equipment and status

  • Assist with ongoing process improvement projects

  • Other duties, as assigned

 

Qualifications:

  • 0-2 years of relevant experience

  • Bilingual – English/Spanish Fluency (Preferred, Not Required)

  • Proficient in Microsoft Office

  • Ability to learn new software and processes quickly

  • Ability to work unsupervised and apply problem solve capabilities

  • Consistently demonstrates clear and concise written and verbal communication skills

  • Ability to work a full-time schedule, Monday through Friday

  • Ability to lift up to 50 lbs.

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Education:

  • High School diploma or equivalent

 

Compensation:

  • $16-$18/hr + bonus

  • Medical/Dental/Vision benefits, eligible after 90 days

  • PTO & Holiday pay, eligible after 90 days

  • $500 sign on bonus, paid after 90 days

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